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Help: My Account


Summary

This section allows a user a quick glimpse of their account activity. The following information is defined in the summary:


General

Listings being watched - The number of listings in the watch list
Listings being bid on - The number of listings you are bidding on
Listings won - The number of listings where you have the winning bid
Listings not won - The number of listings where you do not have the winning bid
Successful listings - Your listings that closed successfully (closed with a winning bid)
Unsuccessful listings - Your listings that have closed without a winning bid
Active listings - Your live listings
Listing Templates - The number of templates you have created
Invoice Purchases - The number of invoices for your purchases
Invoice Sales - The number of invoices for your sales

Action Needed

Invoices awaiting payment - Invoices needing payment
Listings awaiting payment - Total listings needing payment
Listings awaiting invoice - The number of listings that have not been invoiced
Templates were recently added - number of new templates
RFQ Listings need a winner selected - (if RFQ is enabled) The number of RFQ listings that require you to select a winner
Listings need feedback - The number of listings where you have not yet left feedback

Bidding

Watching

Price – The current price of the item

Shipping Cost - The cost to ship the item as defined by the seller

User ID – The user listing the item

# Bids – Total number of bids the item has received, or the total number of items sold in a fixed price listing

Time Left – The amount of time until the listing ends (this time may extend if sniper protection/popcorn bidding is enabled)

Listing Number – The listing number is displayed in ( ) parenthesis

Listing Title – The listing title is displayed after the listing number

How to remove an Item from your watch list:

Check the box associated with the listing to be removed from the watch list.

Click the “Remove from list” button located at the bottom of the watch list.

View Sellers Other Items – This button allows a user to view the seller’s other items. If stores are enabled and the seller has a storefront, the user will be directed to this seller’s store.

Contact Seller – An email will be sent containing the message that is entered into the contact user form.


Bidding

Current Price – The current winning bid

Shipping Cost - The cost to ship the item as defined by the seller

Bid Amount – The maximum amount you have bid on a listing

Time Left – The amount of time until the listing ends (this time may extend if sniper protection/popcorn bidding is enabled)

Listing Number – The listing number is displayed in ( ) parenthesis

Listing Title – The listing title is displayed after the listing number

 

User ID – The user listing the item


Won

Lister ID – The User ID of the person whom created the listing

Sale Price – The amount of the sale (highest accepted bid or fixed price)

Quantity – Number of items you have selected to purchase

Sale Date – Date the listing ended or item was purchased with Buy Now

Status – The communication status (by symbol) between the buyer and seller

Remove from list – This allows a user to remove old completed transactions

Action Panel: Options will vary depending on purchasing scenario.

View Invoice - View your invoice with the option to print.

Create Invoice - This option is available for winning bidders on RFQ and Reverse Auctions.

Checkout - Pay for your invoice. This option is available if the seller accepts immediate payment.

Note: This will be available if the seller accepts immediate payments through the PayPal standard payment service and / or the seller is the website owner using a Merchant Gateway to accept direct credit card payments.

Leave Feedback – Buyer is directed to their “Leave Feedback” section (this is available if the buyer has not left feedback for this transaction)

How to remove a transaction:

Check the box associated with the listing to be removed from the watch list.

Click the “Remove from list” button located at the bottom of the watch list.

 

Not Won

Final Price – The final selling price of the item

My Max Bid – The maximum amount you bid on the item

Seller ID – The username of the seller

End Date – The date the listing ended

View Seller’s Other Items - – This button allows a user to view the seller’s other items. If stores are enabled and the seller has a storefront, the user will be directed to this seller’s store.

Contact Seller - An email will be sent containing the message that is entered into the contact user form.

Remove from list - This allows a user to remove non-winning listing records

How to remove a transaction:

Check the box associated with the listing to be removed from the watch list.

Click the “Remove from list” button located at the bottom of the watch list.

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Listings

Successful

Winner ID – The username of the Buyer

Sale Price – The final price of the item (does not include shipping or tax)

Quantity – The quantity of goods purchased

Sale Date – The date the bidding ended on an auction listing or the date a fixed price item was purchased with “Buy Now”

Status - The communication status (by symbol) between the buyer and seller

Action Panel: Options will vary depending on selling scenario.

Create Invoice – Creates the invoice for your buyer

View Invoice – View the invoice associated with this listing with the option to print

Leave Feedback – The Seller is directed to their “Leave Feedback” section (this is available if the seller has not left feedback for this transaction)

Unsuccessful

Highest Bid – The highest bid received

Reserve – The reserve price of the listing (auctions only)

#Bids – The number of bids the listing received

#Watchers – The number of users who have this item on their watch list

End Date – The date the listing expired

Status – Copied, or not copied.

List Similar – Create a new listing similar to this expired listing.

Remove From List – Remove this listing record from view.

Copy Listing – Select the checkbox and click “Copy Listing(s)” to add this as a new template

Active Listings

Quantity – The quantity available

Current Price – The current bid price (or the only price for a fixed price listing)

Reserve – The reserve price (auctions only)

#Bids – The current number of bids

#Watching – The total number of users who have this item on their watch list

Time Left – The amount of time until the listing ends (this time may extend if sniper protection/popcorn bidding is enabled)

Edit Listing – Edit or add information to the listing

End Early – Cancel the listing before the scheduled end date

Copy Listing(s) – Select the checkbox and click “Copy Listing(s)” to add this as a new template

Listing Templates

Create New Template – Select this to create a new listing template

Quantity – The quantity available

Current Price – The beginning bidding price or the fixed price

Reserve – The reserve price (for auction listings)

Buy Now – The Buy Now price (for auction listings)

Created - The date the template was created

Edit Template – Change the listing information

Activate Listing(s) – Activate a listing template

Delete Template(s) – Delete a listing tempate (non-recoverable)

Scheduled

Number – The listing number

Title – The listing title

Duration – The number of days the listing will run when activated

Date Start/Time – The date and time the listing will become active

Edit Listing – Change the listing information


Preferences

The preferences set here will automatically populate the form when you list an item.

Item Location - Select the location for your listing, this is an advanced search option(This option must be enabled in the administration control panel under Regions > Region List .)

Preferred Currency
- Currency you are selling your items in (This option must be enabled in the administration control panel under International > General)

PayPal Email Address
- The email address used to accept PayPal payments

Shipping Cost
- The base shipping cost for your items

Extra Item Shipping Cost
- Discounted shipping for additional items shipped to the same buyer.

Immediate Payment
- Options for accepting immediate payment with the PayPal Service

Optional - Allow instant checkout

Required - Require instant checkout for Buy Now and Fixed Price listings

Not Allowed - Do not allow instant checkout. Buyer must wait for an invoice from the seller.


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Invoices

Purchases

Display - All non archived invoices are displayed by default. Select one of the following options to change the invoices displayed:

Unpaid - All invoices that still need to be paid or have not been marked as paid by the seller

Paid - All invoices with the "Paid" status will be displayed

Not Shipped - All invoices that have not been marked as shipped

Shipped - All invoices with the "Shipped" status will be displayed

All - All non archived invoices will be displayed

Archived - All Invoices that you have archived

Filter: Filter the displayed invoices by Username, Listing #, or Invoice #.

  1. Enter your value in one of the form fields.

  2. Click the button marked "View".

To clear the Filtered values, click the button marked "Reset".

Contact Seller - Select the envelope to contact the seller using an online form.

Archive Invoice(s)
- Check off each invoice and click the button marked "Archive Invoice(s)" to hide old invoices from being displayed.

View/Print
- View or print an invoice for your records.

Checkout
- Pay Invoice.

Due - This is the total amount due from the invoice. It includes any added shipping or tax.
Default Tax Percent- Enter the tax percentage to be applied to all invoices and payments 

 

Invoice Details

Multiple items from one seller may or may not appear on a single invoice.

Invoices include the following information:

Website name

Payee username and address

Bill to and Ship to address

Payee comments

Item title and listing number

Quantity of goods

Unit Price

Subtotal

Shipping and Handling

Tax

Total amount due

Payments made

Invoice price adjustments (will only appear if entered by the payee)

Sales

Display - All non archived invoices are displayed by default. Select one of the following options to change the invoices displayed:

Unpaid - All invoices that still need to be paid or have not been marked as paid

Paid - All invoices with the "Paid" status will be displayed

Not Shipped - All invoices that have not been marked as shipped

Shipped - All invoices with the "Shipped" status will be displayed

All - All non archived invoices will be displayed

Archived - All Invoices that you have archived

Filter: Filter the displayed invoices by Username, Listing #, or Invoice #.

  1. Enter your value in one of the form fields.

  2. Click the button marked "View".

To clear the Filtered values, click the button marked "Reset".


Contact Buyer
- Select the envelope to contact the buyer using an online form.

Archive Invoice(s)
- Check off each invoice and click the button marked "Archive Invoice(s)" to hide old invoices from being displayed.

View/Print
- View or print an invoice for your records.

Edit - Multiple items to one buyer may or may not appear on a single invoice
 

The following information is editable:

Comments - Add a comment to the invoice

Tracking - Add shipping tracking information

Remove - Remove items from the invoice

Taxable? - Check to enable tax on the item. Uncheck if the item is not taxed.

Shipping - The amount of shipping charged for each listing. Additional items on the invoice use the"Extra Item Shipping Cost" defined for the listing.

Tax - change the tax percentage for the invoice

Adjustments - Credit or debit the invoice by adding a price adjustment

Payments - Add individual payments and payment details here.

Email - Send the invoice via email to the buyer 

Due - This is the total amount due from the invoice. It includes any added shipping or tax.

Mark Paid - Select this button to mark the invoice as being paid in full. Partial payments can be added by editing the invoice.

Mark Shipped / Mark Not Shipped - Select this button to change the order status to 'shipped', if a mistake is made this option can be undone by selecting "Mark Not Shipped"


Feedback

My Feedback – This section lists the users who left feedback, their comment, whether it is positive, neutral, or negative, date, and item number.

Leave Feedback - A user can only leave feedback once per listing number, and that user must be one of the two parties involved in the transaction. To leave feedback:

  1. Check the box(s) to the left of the listing(s) where feedback will be left.

  2. Select feedback status (Positive, Negative, Neutral).

  3. Enter comment.

  4. Click “Leave feedback for selected users”.

Please remember to leave feedback promptly after every completed transaction.

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Account

Account Details

Request to Change Username or Email Address – This is at the sole discretion of the site administrator. Enter the new username or email address, and a email notice is sent to the site administrator requesting the change.

Change Account Information – This section allows a user to update their personal information, change their email settings, and change their membership plan (if enabled).

Change Password – This allows a user to change their password at any time.

  1. Enter current password (case sensitive).

  2. Enter new password.

  3. Confirm new password.

  4. Click “Change Password”

 

Billing Details

Change Billing Info – This allows a user to change their billing address and credit card information (if accepted).

Make Payment – This is where a user can submit a payment for the charges they have incurred from using the website. The user must enter the amount in the field corresponding to their payment type.

View Invoice/Hide Invoice – The user can define the date range of charges/payments to view. Each transaction will have a status of either “completed” or “pending”. Pending transactions are not included in the total due.


Storefront

Quick Links: View Store – Brings the user to their storefront

Quick Links: Inventory – Brings the user to Selling > Active Listings in their My Account section

Quick Links: Recently Sold – Brings the user to Selling > Sold in their My Account section

Store Title - The name of the store

Short Description – This short description is shown on the main stores page beneath the store title

Upload Banner – The store banner is displayed on the user’s store page (suggested size is 468 x 60 standard banner)

Upload Logo – This logo is shown on the main stores page for all randomly selected featured stores

About the Store – Information is displayed in the user’s store, accessible by selecting the “About the store” tab

Close Storefront – Disable the storefront feature.

Confirm Changes - Preview the storefront details.

Correct Changes – This allows the user to go back to fix any errors before saving the new changes.

Cancel Changes – This cancels all new changes.

Save Changes – This saves all new changes

 

Public Profile

This allows a user to give more information about themselves or their business. This information is displayed alongside a users feedback. The link to a user’s profile will appear next to their username on their item listing pages.
 

Item Listing Details

Every item listing created within the software will have its own display page. This page is what prospective buyers will see. The following information will also appear on the listing detail page:

Comments & Ask the Seller a Question - There are two ways to post a question to the seller (Contact User Form), by clicking the username or selecting “Ask the seller a question” from the listing details page. Only verified registered users can access this function. After submitting the Contact User Form, the message is posted on the item detail page and the seller receives an email notification. The seller must login to answer the user directly from the listing detail page.

Mail This Item to a Friend – Enter an email address into the “To” field of the form to send your message and a link to this listing.

Watch This Item – Selecting this option adds this listing to your “Watch List”. This is only available for registered users.

Bid History (Auctions) – Lists the username, bid amount, and date of bid. Since traditional auctions use proxy bidding, only the current winning bid is shown.

Purchase History (Fixed Price Listings) – Lists the username, quantity, purchase amount, and purchase date.

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